Joey Coleman is hands-down the most passionate person I know about customer relationships. He shares a wealth of knowledge around turning your customers into raving fans. From there, we delve into more personal topics – from achieving our fullest potential, to investing in ourselves and successfully navigating the changes we need to make along the way.
In this episode, you will learn about:
- Joey’s eclectic career path from law school (including working with the Secret Service, White House and CIA) to starting his own design firm
- the thought process behind striking out and starting his own business
- simple customer experiences that are memorable and create raving fans
- the analogy between theatre and your business’ customer relationships
- when customer experiences go wrong and turn customers into enemies who actively support competitors
- the delicate balance between being an artist (or creative) and being an entrepreneur – i.e. getting it perfect vs. getting it done
- the power of trusting your gut and intuition in order to iterate quickly
- you are the average of the 5 people you spend the most time with
- investing in the one thing that can’t be taken away from you
- catalysts and strategies for invoking change in your life
- the number one indicator of how physically active your kids will be (it’s not what you’d expect)
- what to do when you’re faced with a lack of clarity
- how to get help and advice from successful people
- feeling worthy and providing value when networking with people more successful than you are
- To follow Joey – http://www.joeycoleman.com/
- Joey’s Creative Live course – Turn Customers Into Fans in the First 100 Days (non-affiliate link)
- StickK – http://www.stickk.com/
- Meetup.com – http://www.meetup.com/
Joey Coleman is the Chief Experience Composer at Design Symphony – a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, non-profits, government entities, and Fortune 500 companies. For over a decade he’s worked with clients that include NASA, Network for Good, Hyatt Hotels, Zappos, the Save Darfur Coalition, and the World Bank – not to mention dozens of regional and local organizations around the world.
These podcasts are only the beginning, hopefully leading to deeper conversations. In that vein, I’m going to try something new. I’m creating a group where I can post unreleased resources, share unique opportunities and interact with you on a more personal level. The key to me is interaction. To give us a way to learn from each other.
So – if this sounds fun to you, join our growing community.
Oh – and before this starts to sound like some slick sales shit – this is all free. All you need to bring is your time and attention.